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Who do you use for shipping?
Is the item new sealed?
Can you give me tracking number?
How much for Smartnet Package?
Do you ship same day?
Can I use my Fedex account for shipping?
What happens if my item arrives damaged or not sealed?
I have not received my shipment
Do you ship OVERSEAS (Interenational shipping)?
What Payment methods do you accept?
Where is this product coming from? US or Canada? Any taxes/duties?


Who do you use for shipping?
All orders are shipped via Fedex ground unless special shipping instructions are requested

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Is the item new sealed?
Yes, All the items are sealed from Cisco and originate directly form Cisco supply chain unless otherwise stated these are considered "new in box" global spares

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Can you give me tracking number?
yes, please allow 3 business days from the time your order is placed. Please check your email, ebay email and such as I personally email tracking numbers to you. If you have any questions regarding a shipment please contact me at richard2@buildmysolution.com. Please allow 3 business days after the schedule ship date on your tracking information.

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How much for Smartnet Package?
If you would like a quote for Smartnet please email me your full contact information as smartnet is related to location and client

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Do you ship same day?
Please contact us if your in urgent need for special shipping. Please allow 3 business days after your order is placed for a tracking number. In addition, Please allow 3 business days after the schedule ship date on your tracking information. Items ship ground are only picked up at best by Fedex the next business day, if you need special arrangement to get your item picked up the same day it will have to be a Express shipment. Please be aware that same day shipment is not guaranteed as our warehouse is very requested. A rule of thumb is to make the request before 10 am to have a chance for the item to be picked up the same day Express. A suggestion is the Fedex Express saver a balance between speed and cost.

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Can I use my Fedex account for shipping?
To speed the process of shipping orders we prefer to use ours, however at your request we will gladly use your fedex account.

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What happens if my item arrives damaged or not sealed?
All our items are shipped sealed from Cisco, if it is damaged during shipping, resealed by the carrier or custom please inform us ASAP so we can send a replacement item. In the rare event your package is damaged please inform Fedex when you receive the package so we can proceed with a claim. Please send us a picture of the damaged box so we can proceed wit a claim with Fedex and make sure the device is working properly. This is a rare event but we can in no way be held responsable for items that are lost by Fedex and for the slowness of their process. However, we will do everything in our power with them to speed and help the claim along.

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I have not received my shipment
Please allow 3 business days for your order to ship. If you need special shipping please contact me prior to bidding. Please check your email ebay mail and spam mail to be sure we havent contacted you regarding shipment. Please be patient email me richard2@buildmysolution.com with any questions regarding your order.

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Do you ship OVERSEAS (Interenational shipping)?
yes, however we only ship to paypal confirmed address and you are responsible for all custom fees duties and shipping. An extra $10 will be charged for the extra shipping paperwork.

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What Payment methods do you accept?
We accept Paypal and other methods you may contact us regarding. We only ship to your confirmed shipping address with paypal. If you require a special payment method please contact us. No products are released until funds have been received this includes any new paypal policies on holding funds. All funds must clear first.

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Where is this product coming from? US or Canada? Any taxes/duties?
We have 2 warehouses one is in New York and the other is located in Montreal and will be trasited internally to our NYC site. This process makes the shipping longer but saves you the duty and taxes.

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Last Updated: 8 Sep 2008 10:15:30 PDT home  |  about  |  terms  |  contact
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